Information We Collect

We may collect the following information:

• Full Name
• Email Address
• Mobile Number
• Address (if required)
• Educational details, including NEET scores and academic records
• Documents uploaded by users
• Payment details (processed securely through payment gateway providers)
• IP Address
• Browser and device information
• Website usage information collected through cookies

How We Use Your Information

Your information may be used to:

• Register your account
• Provide NEET counselling, medical admission guidance, and support
• Process payments
• Respond to enquiries
• Improve our website and services
• Send important notifications
• Provide customer support
• Prevent fraud and unauthorized activities
• Comply with legal obligations

Payment Information

All online payments are processed securely through authorized third-party payment gateways. NEET Helpline / Vidya Park does not store your complete debit card, credit card, UPI PIN, or banking credentials.

Sharing of Information

We do not sell or rent your personal information.

We may share information only with:

• Payment gateway providers
• Technology and hosting partners
• Government authorities when legally required
• Professional service providers assisting us in operating our business

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, misuse, or disclosure. While we strive to protect your data, no internet transmission or electronic storage method is completely secure.

Cookies

Our website may use cookies to:

• Improve website performance
• Remember user preferences
• Analyze website traffic
• Enhance user experience

You may disable cookies through your browser settings; however, some features may not function properly.

Data Retention

We retain your information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

You may request to:

• Access your personal information
• Correct inaccurate information
• Delete your account (subject to applicable laws)
• Withdraw marketing communications

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

Changes to this Policy

We reserve the right to update this Privacy Policy at any time. Updated versions will be published on this page with the revised effective date.

Contact Us

If you have any questions regarding this Privacy Policy, please contact us using the details below.